Best Western Chilworth Manor Hotel

My wife & I really enjoy Chilworth Manor. We have now stayed there 3 times in the past 15 mths. The staff are friendly & helpful, Christina in the dining room excels at her work, in fact every member of staff we interacted with was helpful. However, there were 2 issues that we wanted to highlight, In highlighting these, we trust future guests to Room 1 will not have these issues to content with. 1 - Air-conditioning unit outside bedroom window of Room 1. We stayed for 10 nights, Thursday 22/23, being our last night. For the first 7 nights, we had good nights sleep for the remaining 3 this air-conditioning unit continued to emit a loud droning sound throughout the night. We did mention this to reception the following morning, but nothing was done to remedy this situation. We are not the complaining type, so we left it, therefore enduring poor quality sleep for the remaining 2 nights. This was very disappointing. My wife is currently undergoing chemotherapy treatments, and this was our first break away since September 2024. 2 - The hot water situation in Room 1 is very poor. Despite running the hot sink tap for several minutes their was little or no hot water. Despite the above issue, our experience of staying at Chilworth Manor remains a positive one.

Breakfast was not so good the first morning. We went at 10-15 in the morning food wasn’t so freshly cooked. Second morning we went after 9am food wasn’t a lot fresher. Has for our room we asked for more coffee,tea, milk before we went out ,and more extra towels and when we came back. There was no extra milk coffee and tea bags, and no extra towels put in our room. We had to go to reception and they gave us more extra supplies.

Breakfast was great, room just good and probably a bit better than expected. The well worn but perfectly fine Spa was included on the price - sauna could have been hotter. Hotel was quiet, the conference room was perfectly good with good catering.

Beautiful building and extensive grounds, staff absolutely brilliant haven't had such good service in ages! Room very comfortable had everything that we needed (bed extremely comfortable). Booked B&B breakfast was buffet style and perfect. We decided to make a reservation for evening meal and were not disappointed good menu's and extremely large portions well cooked and beautifully served by the waiting staff. Our cruise embarkation was moved on an hour and so we paid extra for a late 1pm check out. Would stay here again.

It is a beautiful location and the hotel is lovely. We went to see a show at The Mayflower theatre in Southampton and you are about 10 - 15 minutes away by taxi depending on traffic. The cost of a taxi was more than I expected. We had breakfast included in the price and we arrived at 10am - I think they had underestimated demand and some things were filled up, but they’d run completely out of other things and it took a bit of time for the hot food to be replaced - but not everything was refilled which was disappointing. That said the food was good and it was hot. Lots of options (not all available), but still plenty and we weren’t rushed so that was nice. The pool and hot tub are in a separate building - I was a bit surprised it wasn’t part of the hotel - we enjoyed the hot tub, but the pool wasn’t very warm. Very easy access and they provide towels which is helpful. Plus not busy even on a Saturday morning. The bar was pleasant and prices were ok. There is no lift (that I saw) and getting to the room involved a lot of stairs - if you had a lot of bags or mobility issues it would have been a problem. I went to reception a couple of times and no one was there - completely empty. I thought for this type of hotel that wasn’t good. But the staff were friendly and helpful - not a generous amount of tea, coffee or milk in the room, but more than happy to provide more when asked. Parking is good, the grounds are beautiful and the room was clean and a good size - the bathroom was one of the best I’ve seen in a hotel - I would stay again, given everything you get it’s good value for money.